BIOWAVEGO RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return process.

RETURNS

All returns must be sent within thirty days of the purchase date. All returned items must be in a saleable condition with all original packaging.

RETURN PROCESS

To return an item.

  1. Notify Biowave you’d like to return you’re device using the email address enquiries@platform-14.com – we will provide a shipping label
  2. Attach the shipping label and securely package the item in the original packaging
  3. Send the package to: RETURNS, BIOWAVE, 65 BATH ROAD, STROUD, GL5 3LA

We strongly recommend you obtain proof of postage.

REFUNDS

After receiving and inspecting your returned item, we will process your refund within 2-3 days. Please allow 10 days for the refund amount to credit your account.

EXCEPTIONS

For defective and damaged goods please contact us using the details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at 0345 257 1014

P14 Medical Ltd.

65 Bath Rd,

Stroud

GL5 3LA

TERMS & CONDITIONS

Thanks for purchasing our products at https://biowavego.co.uk/ operated by Platform 14 Medical Ltd. In order to take advantage of our 60 day money back guarantee given under our terms and conditions, you have to return the product within 60 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. It is therefore your responsibility to ensure that it is packaged appropriately to prevent any damage in transit and further, it is returned to us using a reputable and insured delivery service. After we receive your item, our team of professionals will inspect it and should we be satisfied that it has been returned in the same condition as sent to you, we will process your refund in full, minus any cost of carriage (if applicable). The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 60 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team here https://biowavego.co.uk/contactus/.